Luxury designer handbags collection displayed on a neutral background

How can we help?

You got questions? Don’t worry, we’ve answered some Frequently Asked Questions below so you don’t need to ask us and wait for reply!

General FAQ

All our items are pre-loved. The specific condition of each piece, along with details regarding inclusions and completeness of the full set, is clearly outlined on every product listing.

Yes. Every item is carefully inspected by our team of in-house experts. We meticulously examine materials, craftsmanship, fonts, hardware, and other details to ensure each piece is 100% authentic.

You can purchase online through our secure portal using a credit or debit card, or via EFT. If you choose EFT, we will arrange delivery once a Proof of Payment has been received and the funds have cleared. We also offer PayJustNow, allowing you to split your payment into three interest-free instalments. For in-store purchases, we accept cash, all major debit and credit cards, as well as instant electronic funds transfers.

Yes. Appointments are required for both viewing items in our stock and selling your pieces. This allows us to provide every client with personalized VIP service in our secure, private, and luxurious consultation rooms.

To view available items, simply send us a WhatsApp message or an email specifying the pieces you’re interested in. We will then confirm a convenient time for your appointment.

Conveniently located in both Gauteng and the Western Cape. 

In Johannesburg – We are based in Sandton Central. Located in the secure Bowman’s Building on Alice Lane with safe parking.

In Cape Town – We are based in Foreshore. Located in the secure ENS Building on Lower Long Street with safe parking. 

Please note that both locations operate strictly by appointment. 

We do not offer a general right of return. A general right of return refers to a customer changing their mind after purchase for reasons unrelated to damage, defects, or incorrect items received.

However, items may be returned within 7 days of purchase, excluding delivery charges.

Refund options include:

  • A full refund; or
  • Store credit.

Please note that a 10% handling fee will be deducted from the refund or store credit for returns made under general return circumstances. This fee covers processing and restocking costs.

Refunds are processed within 7 days of receiving the returned item and exclude any original delivery charges.


Selling FAQ

We specialize in the following items:

  • Bags
  • Belts
  • Gloves
  • Hats
  • Jewelry
  • Luggage
  • Pens
  • Scarves
  • Shoes
  • Sunglasses
  • Wallets

Please note that we do NOT purchase clothing items.


Alexander McQueen
Balenciaga
Balmain
Bottega Veneta
Burberry
BVLGARI
Cartier
Celine
Chanel
Chopard
Christian Louboutin
Dior
Dolce & Gabbana
Fendi
Givenchy
Giuseppe Zanotti
Gucci


Hermès
Jacquemus
Jimmy Choo
Loewe
Louis Vuitton
Manolo Blahnik
Miu Miu
Montblanc
Moschino
Prada
Saint Laurent
Salvatore Ferragamo
Schiaparelli
Tom Ford
Valentino
Van Cleef & Arpels
Versace

You can begin by submitting your item details via our Sell to Us page, or alternatively by
WhatsApp or email. Please ensure all images are clear, taken in natural light, and
against a neutral background.
Once we have received your images, our team will conduct a preliminary valuation. If
suitable, we will contact you to book an inperson appointment, during which we
accept a maximum of five items per 30minute session. At this stage, our specialists
will assess condition and verify authenticity.
If your items pass this evaluation, we will present you with an offer. Payments are made
via cash or instant electronic funds transfer.
We also offer a consignment optionplease contact us for further details.

While these items are not mandatory, any original packaging, dust bags, and receipts
you may have should be brought along to your evaluation appointment, as they can add
value and assist with the authentication process.

You can submit your item details through our Sell To Us page, or get in touch directly via
email or WhatsApp

Yes. Appointments are required for both viewing items and selling your pieces. This
ensures we can provide every client with personalised VIP service in our secure, private, and luxurious consultation rooms, while giving our team sufficient time to properly assess and authenticate your items. Please send us a Whatsapp to confirm your booking!

Still have a question?

Please contact us for more information.

Get in touch