How can we help?
You got questions? Don’t worry, we’ve answered some Frequently Asked Questions below so you don’t need to ask us and wait for reply!
General FAQ
All our items are pre-loved. The specific condition of each piece, along with details regarding inclusions and completeness of the full set, is clearly outlined on every product listing.
Yes. Every item is carefully inspected by our team of in-house experts. We meticulously examine materials, craftsmanship, fonts, hardware, and other details to ensure each piece is 100% authentic.
You can purchase online through our secure portal using a credit or debit card, or via EFT. If you choose EFT, we will arrange delivery once a Proof of Payment has been received and the funds have cleared. We also offer PayJustNow, allowing you to split your payment into three interest-free instalments. For in-store purchases, we accept cash, all major debit and credit cards, as well as instant electronic funds transfers.
Yes. Appointments are required for both viewing items in our stock and selling your pieces. This allows us to provide every client with personalized VIP service in our secure, private, and luxurious consultation rooms.
To view available items, simply send us a WhatsApp message or an email specifying the pieces you’re interested in. We will then confirm a convenient time for your appointment.
Conveniently located in both Gauteng and the Western Cape.
In Johannesburg – We are based in Sandton Central. Located in the secure Bowman’s Building on Alice Lane with safe parking.
In Cape Town – We are based in Foreshore. Located in the secure ENS Building on Lower Long Street with safe parking.
Please note that both locations operate strictly by appointment.
We do not offer a general right of return. A general right of return refers to a customer changing their mind after purchase for reasons unrelated to damage, defects, or incorrect items received.
However, items may be returned within 7 days of purchase, excluding delivery charges.
Refund options include:
- A full refund; or
- Store credit.
Please note that a 10% handling fee will be deducted from the refund or store credit for returns made under general return circumstances. This fee covers processing and restocking costs.
Refunds are processed within 7 days of receiving the returned item and exclude any original delivery charges.
Selling FAQ
We specialize in the following items:
- Bags
- Belts
- Gloves
- Hats
- Jewelry
- Luggage
- Pens
- Scarves
- Shoes
- Sunglasses
- Wallets
Please note that we do NOT purchase clothing items.
• Alexander McQueen
• Balenciaga
• Balmain
• Bottega Veneta
• Burberry
• BVLGARI
• Cartier
• Celine
• Chanel
• Chopard
• Christian Louboutin
• Dior
• Dolce & Gabbana
• Fendi
• Givenchy
• Giuseppe Zanotti
• Gucci
• Hermès
• Jacquemus
• Jimmy Choo
• Loewe
• Louis Vuitton
• Manolo Blahnik
• Miu Miu
• Montblanc
• Moschino
• Prada
• Saint Laurent
• Salvatore Ferragamo
• Schiaparelli
• Tom Ford
• Valentino
• Van Cleef & Arpels
• Versace
You can begin by submitting your item details via our Sell to Us page, or alternatively by
WhatsApp or email. Please ensure all images are clear, taken in natural light, and
against a neutral background.
Once we have received your images, our team will conduct a preliminary valuation. If
suitable, we will contact you to book an in–person appointment, during which we
accept a maximum of five items per 30–minute session. At this stage, our specialists
will assess condition and verify authenticity.
If your items pass this evaluation, we will present you with an offer. Payments are made
via cash or instant electronic funds transfer.
We also offer a consignment option—please contact us for further details.
While these items are not mandatory, any original packaging, dust bags, and receipts
you may have should be brought along to your evaluation appointment, as they can add
value and assist with the authentication process.
You can submit your item details through our Sell To Us page, or get in touch directly via
email or WhatsApp
Yes. Appointments are required for both viewing items and selling your pieces. This
ensures we can provide every client with personalised VIP service in our secure, private, and luxurious consultation rooms, while giving our team sufficient time to properly assess and authenticate your items. Please send us a Whatsapp to confirm your booking!







