Wishlist -Frequently Asked Questions
You got questions? Don’t worry, we’ve answered some Frequently Asked Questions below so you don’t need to ask us and wait for reply!
Why Buy Pre-Owned?
Better value for money (pre-owned items match market related prices which is a significant save from items sold at retail value)
Pre-owned does not mean worn and old. It gives a new owner the opportunity to enjoy a luxury piece that is as good as new.
Availability of pieces. Some pieces may not be available to purchase at retail or there may be long wait lists for certain pieces. Buying pre-owned provides the opportunity to source and buy these sought after pieces that are otherwise very difficult to obtain.
Long-term investment
Simple and Secure Shopping!
We use a secure platform for payments and data storage. This ensures your information is safe. We offer EFT and Cash options for payments as well. You are welcome to reach out to us over phone call, WhatsApp or email to book an appointment to see your chosen piece in person.
FAQ’s
How do I make payment?
You can make payment through our secure payment site. If you would not like to make payment this way. You can reach out to us over WhatsApp, Telephone or email and one of our sales staff will be in contact with you for alternative methods of payment. These include EFT, PayPal, Cash, etc.
Can I see this piece in person?
Of course! Please contact us to book an appointment to view your piece of choice on 076 067 7739 or 010 010 0395.
I am not in South Africa. Is shipping costs included?
We offer free shipping nation-wide.
I am in the Western Cape. How will I get my item?
We deliver using courier services. Once your payment is made and your item has been packaged. One of our customer service members will be in contact with you with a tracking number.
How long is your delivery time?
Our delivery time within South Africa is 2-5 business days. Our delivery time for International shipments is 5-14 business days (kindly note this is country dependent).
What are your trading hours?
Monday to Friday: 8:00 – 16:30
Saturday: 9:00 – 13:00
Public Holiday’s: 8:00 – 12:00
Are the items brand new?
No. Our items are all pre-owned. All our items have been sourced from the local and international market. On occasion, we do receive pieces that have never been used or only been used a couple times. We do not receive stock directly from brand suppliers, nor can we order directly from brand agents.
Where are you based?
We are based at 11 Alice Lane in Sandton. Please note we work by appointment only.